Frequently Asked Questions About DigitalShield

Personal cyber insurance protects individuals from various cyber risks, such as online scams, fraudulent wire transfers, phishing and more.

If you are looking for ways to protect yourself from financial loss due to online scams and fraud or your personal risks online, personal cyber insurance is an affordable solution that can help.

DigitalShield personal cyber insurance is a standalone personal cyber solution that protects you, your family and your residences from cyberattacks and scams. It also provides coverage for compromises and/or financial losses related to your bank, investment and online accounts due to cybercrime.

DigitalShield also provides policyholders with a full credit monitoring package, dark web monitoring and up to $1 million in identity theft . DigitalShield policyholders also benefit from 24/7 cyber assistance, a personalized security assessment and additional features through Cyberboxx^® Assist.

The DigitalShield cyber insurance policy starts at under $10 per month (paid annually) and provides coverage for you and your family. This also comes with the inclusion of your complimentary access to Equifax Complete^™ Premier monitoring and up to $1 million in identity theft protection.

DigitalShield offers coverage limits of $25,000, $50,000, $100,000 or $250,000. You can select the option that best suits your needs.

All options also include up to $1 million in identity theft coverage through Equifax Complete^™ Premier and the personalized security cyber assessment and 24/7 assistance.

DigitalShield covers you (as the primary named insured on the policy) and the following people while living in your primary residence:

• Your relatives, including your spouse.
• Other people under the age of 21 and in your care who you are related to.
• A student enrolled in school full-time who was a resident of your household before moving out to attend school, provided the student is under the age of 24 and your relative; or if not your relative, under 21 and in your care or the care of a resident of your household who is your relative.

For example, if your child (under the age of 24) is doing a semester abroad, they are not living in the household but are permanent residents of the household, they are covered along with their personally owned devices and will have full access to policy coverages and features.

Yes, DigitalShield provides coverage not only while at home but also when you are traveling or connected to other networks. It is not limited to your home network.

One DigitalShield policy will cover your cyber risk exposures, whether in the U.S., Canada or worldwide. You only need to buy one policy, which allows coverage to be extended to all your locations whether traveling or at home.

However, financial loss is limited to funds or investments based in Canada only. 

If you need coverage for a U.S. residence, U.S.-based bank accounts or investment accounts, we recommend purchasing the U.S. policy starting as low as $65 per year. Available here: DigitalShield.

Yes. Get in touch with one of our cyber experts to check your system(s), and we'll assist you throughout the process. Whether this is your home network, personal computer or a mobile device, the policy is there to respond to cyberattacks, hacking or online fraud.

DigitalShield policyholders benefit from an annual Equifax Complete^™ Premier membership, which also provides proactive credit monitoring, dark web monitoring, access to identity theft resources and experts and $1,000,000 of identity theft expense coverage.

You can access your complimentary Equifax credit membership from the moment you sign up for coverage. You do not need to wait for a loss to occur to benefit from this coverage.

In addition to the $1,000,000 coverage through the Equifax complimentary membership, DigitalShield also provides financial loss coverage for fraud events, identity theft and home title fraud expenses dependent on your plan selection up to your chosen policy limit.

With the added protection offered through the Cyberboxx^® Assist, you also have access to essential knowledge and skills in a curated collection of cyberlearning. You also have the flexibility to enter your emails or phone numbers to scan for breaches and receive instant alerts with steps to secure your ID if something comes up.

When selected in your DigitalShield plan option, cyberbullying coverage provides costs for counseling, professional cybersecurity services and legal expenses for the removal of online content related to the cyberbullying event and monitoring software to prevent further occurrences of cyberbullying events up to the policy limit.

The deductible varies depending on the plan and coverage limit you select. For example, deductibles start at $500 at the $25,000 and $50,000 limits and start at $1,000 at the $100,000 limit.

DigitalShield is a custom package product and is not connected to any other policy (like a home policy). It is a standalone insurance product, so it doesn't affect your other insurance. Any individual can purchase it independently of any other product. DigitalShield combines insurance coverages with proactive tools and services to fully protect you and your family. The policy provides insurance against eight major types of cyber risks and also includes access to security assessments and cyber professionals at your fingertips.

Features include the following:

Coverages

• Online fraud
• Cyber extortion
• Cyberattack
• Cyberbullying
• Data breach
• Cryptojacking
• Identity recovery
• Home title recovery
• Up to $1 million in ID theft insurance
• Future loss avoidance

Tools and Services

• Hackbusters 24/7 incident response
• Cyberboxx^® Assist

The complimentary Equifax Coverage includes:

• Dark web scanning and alerts
• Identity restoration specialists
• Up to $1M identity theft insurance
• Lost wallet assistance
• Credit reports and alerts

It can be for both. For example, in the case of ransomware, where you must pay a ransom, there is a financial loss. We will work with you to determine the best approach, and if a ransom must be paid, the ransom cost will be covered.

If there is a situation where someone stole funds from your account, that's a financial loss.

If there is a situation that involves cyberbullying, although a specific amount of money is not stolen in these cases, there are often various costs associated with this type of crime, including the need for psychological services, legal assistance, forensic analysis to aid in prosecution, as well as relocation or other safety requirements which have costs associated with them. Coverage for these costs, additional support, professional services and guidance are included in the policy.

This is a personal insurance product, which means that it covers you and the members of your household for personal online activity and personally owned devices and accounts.

Your company will usually handle any breaches that could take place related to your work computer. However, they would not likely cover personal accounts or devices that could be impacted due to a breach.

In these times, we know that many people are mixing their personal and business use on personal devices. In these cases, before an incident happens, we encourage DigitalShield clients to review their personal vs. work use and consider DigitalShield as a resource to protect personal online activity, accounts and personally held financial assets. Every situation is different, so getting solid advice and guidance can help protect you. If something happens in a claim, your DigitalShield policy can cover your personal devices, your home network or other personal losses suffered, including those involving your mobile devices.

The DigitalShield policy does not cover business accounts. However, home business coverage is available for qualifying businesses. Learn more about home business coverage.

Home business endorsement extends to cyberattack, cyber extortion, online fraud, cyberbullying and data breach coverage to home-based businesses conducted wholly or partially from an insured's residence premises.

The business must comply with the following:

• It is named as insured on the policy (by selecting the home business add-on during sign-up).
• It is comprised solely of relatives residing at the insured's residence premises, as shown in the summary of coverage, and it has no employees other than such relatives.
• It is conducted wholly or partially at the residence premises shown in the summary of coverage.
• Earns less than $100,000 OR $250,000 in gross annual revenues — this criterion varies depending on the policy option selected at time of purchase.
• Conforms to federal, provincial or territorial legislation.
• Does not involve or provide any of the following services or any related services:
  • Cryptocurrency mining
  • Medical billing
  • Medical practice
  • Debt collection
  • Escrow or title agent activity
  • Production or supply of arms or ammunition
  • Home sharing or home rental
  • Social media influencer marketing