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Multi Year Accessibility Plan NFP Canada 2023-2027

Message from the President

I commit, on behalf of NFP in Canada and its leadership, to the values and intentions outlined in our Accessibility for Ontarians with Disabilities Act (AODA) Multi-Year Plan. We recognize the significance of fostering an inclusive and accessible environment for all individuals, including those with disabilities.

As the president of NFP in Canada, I acknowledge our dedication to the successful implementation of the AODA Multi-Year Plan. Our commitment extends to the ongoing enhancement of accessibility in our facilities, services and communication channels. We understand the importance of creating a workplace and customer experience that values diversity, respects individual needs and removes barriers for everyone.

Our leadership team and employees will actively support the initiatives outlined in the AODA Multi-Year Plan, and we will allocate the necessary resources to ensure its successful execution. Regular reviews and assessments will be conducted to monitor progress, and adjustments will be made as needed to continually improve our accessibility efforts.

By prioritizing accessibility and inclusivity, we aim to create an environment at our company where all employees, customers and stakeholders feel valued and have equal opportunities to engage. We are committed to fostering a culture that reflects our belief in the importance of diversity and accessibility.

Sincerely,

John Haas
President
NFP – Canada

NFP Canada Corp. (NFP) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This multi-year accessibility plan focuses on our initiatives in respect of the AODA’s Accessibility Standards including:

  • Customer Service
  • Information and Communications
  • Policies and Training
  • Employment
  • Procurement
  • Design of Public Spaces
  • Feedback

This plan applies to NFP and its related subsidiaries as required by the AODA.

Customer Service

The Accessible Customer Service Standard under the Integrated Accessibility Standard Regulation requires NFP to provide accessible service to people with disabilities and to ensure that policies and procedures are in place to support this requirement.

  • Ensure every employee, including managers and senior managers, has and will receive training on engaging with customers of varying abilities, and keeping detailed records of the provided training.
  • Assistive devices and service animals are allowed and will continue to be allowed in all NFP premises and locations accessible to customers.
  • Support persons accompanying individuals with disabilities are welcomed and will continue to be welcomed in areas where the public or third parties are permitted or served.
  • Customers will be notified in case accessible services are temporarily unavailable.

Information and Communications

In accordance with the AODA’s Information and Communication Standard, NFP will:

  • Ensure internet websites and web content conform with the Web Content Accessibility Guidelines (WCAG) 2.0 at Level AA (by December 31, 2023).
  • Ensure NFP notifies the public and provides, on request, accessible formats and supports for people with disabilities in a timely manner and at no additional cost to others.
  • Meet the communication needs of people with disabilities. We will consult with people with disabilities, where necessary, to determine their information and communication needs.

Policies and Training

NFP has and will continue to implement policies and practices and training initiatives in accordance with the AODA by taking the following steps:

  • Implementing a policy outlining our commitment to accessibility for clients and employees (implemented November 13, 2017)
  • Implementing the five-year accessibility plan on NFP’s website, if any, and provide the plan in an accessible format upon request (by December 31, 2023)
  • Establishing training for our employees on accessibility in the provision of services to our clients (by December 31, 2023)

Training will be implemented in a way that suits the nature of our people’s request.

A Workplace Emergency Response Plan and Information will be provided to employees who have indicated to the company that they have a disability and require assistance in the event of an emergency.

Employment

In accordance with the AODA’s Employment Standards, by December 31, 2023, NFP will:

Ensure inclusive employment processes for retention, recruitment and development within the company, including:

  • Ensuring processes are implemented to support employee workplace accommodation requests following absences from work and during an employee’s employment.
  • Ensuring employees’ disability and accommodation needs are taken into account within performance management and career development.
  • Establishment of accessible formats and communication supports needed for employees’ accessibility needs.
  • Notification of the company’s commitment to accessibility and availability of accommodation requests.
  • Notify the successful applicant, when making offers of employment, of its policies for accommodating associates with disabilities.

Procuring or Acquiring Goods and Services, or Facilities

NFP has and will incorporate accessibility criteria and features when procuring or acquiring goods, services or facilities to the point of undue hardship.

Design of Public Spaces

As of December 2023, NFP has no intentions of undertaking new construction or substantial redevelopment for its Ontario offices subject to the Design of Public Spaces Standard outlined in the Integrated Accessibility Standards Regulation. Nevertheless, in the event of future plans falling under the purview of this Standard, NFP will ensure compliance with the mandated responsibilities.

NFP will establish protocols to avert any disruptions to the accessible features in its public spaces, as mandated by the Design of Public Spaces Standard. Should a service disruption impact these accessible elements, NFP will inform the public about the disruption and present any available alternatives.

Feedback Process

We have and continue to encourage feedback on the delivery of services to individuals with disabilities. The feedback received will be directed to the relevant personnel, addressed, documented and monitored. You can provide feedback through various channels, including by phone, TTY, email or in person at any of our service locations. We accept feedback in accessible formats and provide additional communication supports as needed. All feedback will be taken into consideration to enhance our services and customers can expect to hear back within two business days.

For more information on this accessibility plan, please contact:

  • By email: accessibility@nfp.ca
  • Telephone: 289.902.3742
  • By mail: 100 King Street West, Suite 5140 Toronto, Ontario M5X 1E1

Accessible formats of this document are available free upon request.

Status: In progress

Compliance Date: By January 1, 2025